Support（FAQ & Inquiry）

2. Microsoft's error screen appears when accessing the system.

  • Details of inquiry
    Microsoft's error pop-up screen appears when accessing the system.
  • Error
    Enter password Your account or password is incorrect.
    Sign in We couldn't find an account with that username.
    Pick an account Selected user account does not exist in tenant 'DENSO' and cannot access the application in that tenant.
    ...
  • Solution
    1. Password is wrong.
    Please re-enter the correct password. If you don't know your password or forgot your password, click "Forgot my password" on the screen to reset your password.
    2. M365 account you entered is wrong.
    Please re-enter the correct M365 account.
    3. Already got M365 account, but the authentication procedure for using the system (the association between M365 account and DSC-ID) has not been proceeded.
    [If the procedure has already been proceeded:]
    Please refer to the following to check whether the association between M365 account and DSC-ID has been completed.
    ［FAQ & Inquiry #1］1. I want to check whether the association between M365 account and DSC-ID has been completed.
    [If the procedure has not been proceeded:]
    Please refer to the following to proceed with the applicable procedure.
    Target Procedure
    Affiliation Employment status
    DNJP Employee No action is required.
    DENSO group company Employee Procedure > for DENSO group
    DNJP or DENSO group company Temporary / Subcontracted Procedure > for the others
    In the case of Expats Please contact the following contact information for inquiries.
    In the case of Suppliers Procedure > for the others
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Inquiry

DENSO CORPORATION
M365 Authentication Support
Mail: M365auth_support@jp.denso.com